Department: Corporate
Location: Seattle, WA
Company Profile
Wireless Advocates, LLC. is the exclusive third-party provider of wireless and related products and services in Costco warehouses nationwide. Operating more than 400 stores between Alaska and Puerto Rico, we leverage our experience to create a preferred destination for products people want.
We meet the needs of customers through our knowledgeable team of sales professionals, and collaborative relationships with industry leading technology companies.
Founded in 2004, Wireless Advocates is a division of the Car Toys enterprise, the largest independent retailer of mobile entertainment and wireless phones in the nation. Founded in 1987, Car Toys operates in more than 50 locations throughout Washington, Oregon, Colorado, and Texas.
Primary Responsibilities
The Regional Loss Prevention Investigator will report to the Loss Prevention Manager, and is responsible for protecting company assets, the audit, review & investigation of Wireless Advocates kiosk processes to identify trends that could result in loss. The Investigator will help ensure company compliance standards are maintained through audits and investigations relating to but not limited to inventory loss, paperwork compliance and policy/procedure compliance. Interviewing and investigation of employees that are not meeting company compliance standards and/or are causing loss. Maintaining solid relationships between Costco warehouse Managers and Loss Prevention. Other duties as assigned.
Requirements
Minimum age of 18
Authorization to work in the U.S.
Interview and Interrogation training required (Wicklander - Zulawski techniques preferred)
Minimum of 3 years retail loss prevention experience preferred
Intermediate to Advanced experience in MS Office
Detail oriented with ability to prioritize
Able to demonstrate leadership and execution of plans in a changing environment
Possess excellent communication skills, both orally and in writing
Understanding of basic accounting principles
Ability to travel up to 75%
Essential Duties & Responsibilities
Responsible for execution of Loss Prevention initiatives
Review exception based reports to identify loss
Conduct investigations and interviews
Maintain complete and accurate case files
Audit kiosk paperwork to determine cause and to prevent recurrence of incidents
Define and develop systems that streamline identification of non-compliant transactions
Work with teams to develop and implement consistent training programs
Complete regular remote and onsite audits for policy compliance
Able to demonstrate initiative, resourcefulness and professionalism
Develop and maintain exceptional working relationships with all internal and external customers
Comprehensive Benefits Package
Health-care coverage
401(k) with company match
Paid Holidays
Drug Screening
This position is covered by company drug and alcohol policy and subject to pre-employment drug testing.
Wireless Advocates, LLC is an equal employment opportunity employer as well as a drug and alcohol free workplace.
42379-CJB-0@wirelessadvocates.hrmdirect.com